Terms & conditions

Ange’s Homemade Goods is a small home kitchen selling a monthly menu directly to customers. These terms cover the iOS app, the Android app and the website.

An order is confirmed only once payment is complete. Until it is paid, nothing is reserved and no cooking begins.

Prices are shown in the app and cover the items listed on your plate. The standard plate is $20. Pies, family trays and extra items are priced individually.

Payment is taken up front, through Stripe. We accept Apple Pay, Google Pay, credit and debit cards, and Cash App Pay. If a payment fails or is reversed, the order is not placed.

We try hard to keep the menu accurate, but if an item sells out or a price is listed in error we will contact you before cooking and either adjust the order with your agreement or refund it in full.

You can browse the whole menu without an account. To pay, you sign in with a 6-digit code sent to your email. Keep access to that inbox secure — anyone who can receive your codes can see your orders. Tell us straight away if you think someone else has used your account.

Orders are collected in the window you choose at checkout. Please arrive within your window so the food is at its best. Each menu has an ordering cut-off; once it passes, the kitchen is cooking and that window is closed to new orders.

If you cannot make your window, message Ange as early as you can and she will do what she can. Food not collected on the day it was cooked cannot be held over for food-safety reasons, and is not refundable.

Where delivery is offered, it goes to the address you enter at checkout and carries a $4 fee. Please make sure the address is correct and that someone can receive the order — we cannot re-deliver an order left at a wrong address.

Because every plate is cooked fresh to order, you can cancel for a full refund any time before the kitchen starts preparing your order. After that we cannot refund the food, because it has already been made for you.

If something goes wrong on our end — a missing item, a mistake with your plate, food that is not right — message Ange and we will refund or remake it. Refunds go back to the card or wallet you paid with, and usually land within a few business days.

Food is prepared in a home kitchen that also handles common allergens including nuts, peanuts, dairy, eggs, wheat, soy, fish and shellfish. We cannot guarantee any dish is free from any allergen.

If you have a food allergy or intolerance, contact Ange before ordering. She will tell you honestly whether a dish is safe for you, and if she is not sure she will say so.

Collect your food promptly and refrigerate anything you are not eating straight away.

The menu changes monthly and dishes may sell out. Sold-out dishes come back when Ange cooks them again — she cooks in small batches, not to a forecast.

Please do not misuse the app: no attempting to break into other people’s accounts, no automated scraping or bulk ordering, no reselling our food as your own, and nothing unlawful. We may suspend an account that does any of these.

We are responsible for supplying food that matches how it was described and is prepared with reasonable care and skill. Where we fall short, our liability to you is limited to the amount you paid for the order concerned.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, you keep all your statutory rights.

Message Ange first. There is no call center and no ticket queue — she would rather fix a plate than argue about one, and almost everything is settled that way. These terms are governed by the laws of the state in which the kitchen operates.

We may update these terms from time to time. The version that applies to your order is the one published when you placed it. We will update the date at the top when anything changes.

Use the Contact page to message Ange directly.